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Booking terms & conditions for multi-day tours

Home > Booking > Booking conditions for multi-day tours

1 General conditions
1.1 Company data

All tours, excursions, activities, transfers and extensions will hereafter be referred to as »tours«. All bookings are made with Institute Symbiosis, social enterprise, which is the company that owns the brand Nature in colour. In these terms and conditions, we refer to Institute Symbiosis, social enterprise, as »we«.

We are a tour operator based in Slovenia. Our VAT number is SI27918351, and we are registered at the Slovenian Chamber of Commerce under number 1806963000. We perform tour operator activities under license No. 1768, issued by the Slovenian Chamber of Commerce.

Contact data:

Institute Symbiosis, social enterprise
Metulje 9
1385 Nova vas
Slovenia
e-mail: info@natureincolour.eu
tel: 00386 41 902 110

Nature in colour Slovenia wildlife tours logo

 

Institute Symbiosis social enterprise logo

1.2 Agreement

These booking terms and conditions are valid for our tours, which take more than 24 hours and include overnight stays. For all other tours, please refer to our Booking terms and conditions for one-day tours.

At our multi-day tours, the person who books the tours, »the customer«, is most often also one of the participants. When we use »you« In these terms and conditions, we mean both tour participants and customers. When you book a tour with us, you agree to these Terms and Conditions, as well as with our Privacy and Cookies Policy.

1.3 Validity of these terms and conditions

These terms and conditions only apply to tours which are booked directly with us. In case you make a booking through a reseller, an agent or an online tour operator, their terms and conditions apply.

2 Guests in nature

On our trips, we are away from the city noise, and for most of our participants, the quiet atmosphere is an important part of the outdoor experience. We, therefore, ask you to be quiet and talk softly. Like this, we will hear more sounds of nature and may be able to detect singing birds and other wildlife during our tours.

During our tours, we are walking on larger or smaller trails. On our routes, we pass private land and vulnerable habitats. Participants are asked to follow the trails and only step off the trails where the guide permits this.

Please note that smoking is not allowed during a large part of our nature tours. Most of our participants are non-smokers and appreciate the fresh air. If you wish to smoke during the tour, you can do so during breaks, but we ask you to stay well away from the other participants.

Children are welcome at private tours, but the please check tour descriptions for our recommended age. We ask parents to judge if children can walk the distance of the tour. Please note that booking for children is only possible when you at the same time book for at least one adult, which then acts as their guardian.

In our group tours, participants should be over 18 years of age. In exceptional cases children can also participate, please contact us at info@natureincolour.eu for information. 

Dogs are not allowed on our multi-day tours with the exception of tours which are organised for closed groups (“groups of friends”).

We reserve the right to refuse participation of any person whose conduct or manner is likely to cause offence or upset other participants. In such cases, we cannot refund the participation fee.

It is not permitted to take, damage, or purposefully disturb animals and plants during our tours. In addition, please note that in Slovenia many animal and plant species are legally protected.

3 Our tour programs
3.1 Tour data

These booking terms and conditions are part of the travel certificate as required by the Slovenian Consumers Protection Act. The data on the respective tour (itinerary, schedule, meeting point, description, and highlights) are stated on the page www.natureincolour.eu or send to you by email after the booking is complete.

All the information provided on the website www.natureincolour.eu is, to the best of our knowledge or belief, correct at the time of publication. We will advise you of any changes that are fundamental to the contract, or which we believe will affect the enjoyment of the tour.

We reserve the right to change times, prices, payment, booking or discount conditions at will. Prices for coming seasons are always preliminary and can be subject to change.

 3.2 Which species do we see

During our tours, we aim to see wild animals and plants. We do not train any of these animals to come to a specific spot. Animals species which we mention in tour descriptions and announcements are those which occur in the respective areas. However, we cannot guarantee that we see all described species on each tour. Likewise, plants have distinct flowering seasons, and we will see different flowers in different seasons. Failing to see the species depicted on our photographs or described in our texts, cannot be used as a reason for making any claim for compensation for incomplete or poor performance of our services or liability claims. No refunds can be given in this case.

3.3 Changes due to the weather

Outdoor activities are weather dependent. If we are forced to change a tour due to extreme weather conditions, we will propose a different order of the itinerary so that we carry out the same activity on a different day. When this is not an option, we will propose an alternative program, like a visit to a nature-related museum or a cave, at no additional costs to you. Please note that such changes may occur at short notice, even on the same day. No other liability claims will be accepted as the weather is considered an unpredictable factor.

3.4 Tour timing and meeting point

When you book a multi-day tour with us, we can come to pick you up at Ljubljana airport (Brnik), at the Ljubljana central railway station or in a place near the accommodation like Unec or Rakek. For an additional fee, we offer a pickup service at other bus train and railway stations, please contact us over info@natureincolour.eu for information. 

If, due to unforeseen circumstances (e.g. traffic, getting lost) you cannot reach us by the agreed time, please contact us immediately at our contact mobile phone number ++386 41 902 110. We will make every effort to adapt our program so that we can meet you at the closest convenient point. Missing the whole or part of the tour due to your delay, regardless of the reason, cannot be used as a reason for any claim for compensation for incomplete or poor performance of our services or liability claims. No refunds can be made in this case.

4 Booking and payment
4.1 General

All bookings for our multi-day tours should be made over e-mail: info@natureincolour.eu 

When you make a booking, we will send you a booking confirmation by e-mail, which will include booking details and a link to the tour description and description of the meeting point.

Payments for our one-day tours can be made through bank transfer.

4.2 Changing your booking

We will make every effort to assist you if you wish to change your booking, but cannot guarantee to be able to meet such requests. Requests for a change must be made by email to info@natureincolour.eu

4.3 Cancellations by you

If you must cancel your tour, please send an email to info@natureincolour.eu. We will make a refund at the following conditions:

  • No cancellation fee applies for cancellations made five or more weeks in advance.
  • A cancellation fee of 25% applies for cancellations made less than five weeks, but more than two weeks in advance.
  • No refund can be given for cancellations made less than two weeks in advance, or in case of no-show.
4.5 Cancellations by us

In case the cancellation of the tour is made by us, for instance, due to unforeseen circumstances, we may have to decide to cancel the tour. If a payment has been made, you will receive a full refund. The whole paid sum of tour costs will be transferred back to the account which you used for payment. Please allow us five working days to process the bank transfer.

Please note that airplane fees are not a part of most of our tours. Therefore, we cannot refund airplane fees. 

5 Your obligations as a tour participant

Please remember that our only way to contact you is through the address and contact details which you provide us with when you make a booking.

Please read your confirmation carefully and check that all dates/times and products/services are according to your requirements. If not, please contact us to correct any misunderstandings as soon as possible. Follow any rules and instructions that apply to the use of accommodation, transfer, activity, etc. You are liable for all damage that results from your or your company’s careless behaviour to Institute Symbiosis, so.p. property.

When you make your reservation, please let us know if you have any disabilities, illnesses or allergies that might be important for us to know about. Please be specific of what kind of special needs you might require, before arrival.

 6. Insurance and liability
6.1 Accident insurance

The prices of our tour arrangements, unless differently stated in the program, include basic accident insurance for the duration of the tour. At the start of the tour, each participant will receive a ticket which is proof of participating in the tour. This ticket is also proof that you are covered by our basic accident insurance, please keep it until the end of the tour. On request, we can send you the Terms and Conditions of our accident insurance by e-mail.

Note that this insurance does not include health insurance, which means that the participants are responsible for taking care of their own health insurance. When travelling abroad, it is recommended to get the health insurance with global coverage.

If an accident happens during the tour, the participant should immediately inform the guide. The accident should be reported before the end of the tour, and the participants and the guide should together fill in an accident report form which will then be submitted to the insurance company.

Any claims made after the end of the tour will not be taken into account.

6.2 Liability

We promise to ensure that the tour arrangement will be performed with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility in the case, you suffer death or personal injury, as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care while carrying out the tour.

Please note that it is the responsibility of the customer or the participant to show that reasonable skill and care has not been used if you wish to make a claim against us. Also, we will only be responsible for what our employees, subcontracted guides and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do.

We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

  • the act(s) and/or omission(s) of a third party not connected with the provision of your tour
  • consequences of circumstances which were unforeseeable or unavoidable and which fall under force majeure, including, but not limited to, natural disasters, epidemics, strikes, political unrest and war.

Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure or on our website, and we have not agreed to arrange them and any tour you purchase.

Please note, we cannot accept any liability for any damage, loss, expense or another sum(s) of any description:

  • which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you
  • which did not result from any breach of contract or other faults by ourselves or our employees or, where we are responsible for them, our suppliers.
  • Additionally, we cannot accept liability for any business losses.
 7 Complaints and disputes

Any inconveniences which may occur during your stay must be reported immediately to your tour guide or organizer. If you have not reported any complaints during your stay and therefore neglected to give us the opportunity to correct these mistakes, you cannot demand any compensation afterwards. If you are not satisfied with your compensation, you have to notify us in writing within 14 days after the end of your tour. In the event of a dispute between the customer and us or the participant, the legal procedure is in the competence of the court in Ljubljana, Slovenia.

Metulje, 12 January 2018

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