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Privacy and cookies Policy

Home > Booking > Privacy and cookies policy

Why we collect some personal data


Customising our tours

We organise our nature tours for small groups and as custom tours for you or your family. Even when you participate in a group tour, we like to customise our tours to your wishes and interests when possible. During our tours, we may walk off the beaten tracks and even go cross-country. For our planning, we need to take your abilities into account. Delicious local food is an important part of most of our tours, and we are well aware that you may have dietary requirements. For all these reasons we may ask you for private data. We use your data only for the planning our tours and for general statistics of our tours (for instance: how many participants do we have and how many overnight stays).


Forwarding personal data to external providers

Sometimes, we need to forward some of your data to third parties, who are providers in our tours. These are for instance restaurants, accommodations and external guides. In these cases, we only give the most necessary data, which are not personalized. For instance: “in our group of six participants we have two vegetarians and one person who has a gluten allergy, please take this into account when you prepare meals for our group”. We do not provide your name, address or contact data to external providers unless we have your explicit permission. However, they may ask you for your data when this is legally obliged, for instance for Tourist Tax. 


Use of photographs

We often need to show how our tours look like, for instance on this website and on presentations for our contacts and external providers. Most of our pictures show aspects of nature rather than people. However, we also use some pictures which show how participants experience our tours. For this, we ask you to sign a statement at the beginning of our tours. With this statement, you allow us to use pictures which include you, taken during our tours. We value everyone’s integrity and we will never show any pictures which might be perceived as embarrassing or private. Instead, our pictures are intended to show our groups enjoying nature in Slovenia, as well as the general group atmosphere during our tours. 


Use of cookies on our website

We use cookies on our website to track site statistics. These are anonymous data from the people who visit our website. We use these to generate overviews of, for instance, the number of site visitors, the location of site visitors, which pages are most frequently visited and referrers which link to our website. This helps us to further optimise our website. 

Our “formal” Privacy and cookies policy
1 Company data

All tours, excursions, activities, transfers and extensions will hereafter be referred to as »tours«. All bookings are made with Institute Symbiosis, social enterprise, which is the company that owns the brand Nature in colour. In these terms and conditions, we refer to Institute Symbiosis, social enterprise, as »we«.

We are a tour operator based in Slovenia. Our VAT number is SI27918351, and we are registered at the Slovenian Chamber of Commerce under number 1806963000. We perform tour operator activities under license no. 1768, issued by the Slovenian Chamber of Commerce.

Contact data:

Institute Symbiosis, social enterprise
Metulje 9
1385 Nova vas
e-mail: info@natureincolour.eu
tel: 00386 41 902 110

This policy applies only to the Nature in colour website (www.natureincolour.eu) and to the tours organised under the brand name Nature in colour. It does not apply to any other websites to which we provide links.

2 Collection of personal information

We will only collect personal information from you which you provide voluntarily, either when you fill out an enquiry or booking form through emails. We need these data so we can effectively respond to your request. Please do not submit your personal data to us if you do not want us to collect them. Data which we collect from you are, for instance:

  • Your name, address, telephone number and email address
  • Date of birth
  • Payment details
  • Dietary information (allergies and preferences like vegetarian food, if you are willing to share these data)
  • Necessary medical data (if you are willing to share these data)
  • Data on the booked tour
  • Name of your insurance agent and policy number of your travel insurance agent
  • If you submit feedback to us through our feedback form then we may collect this information to help us with our services
  • Possible remarks, complaints and claims regarding tours in which you participated
3 Use of personal information

When you provide personal data, you agree that we use your personal information so we can optimise our tours, provide you with customised tours and that we use your data for our internal business purposes. This includes (without limitation):

  • Enabling us to complete your tour booking.
  • To inform you about changes to our products, services or offers which you might find interesting.
  • For strategic development and market research purposes.
  • Compiling customer reviews.
  • For accounting purposes.
  • For any purpose required by law or regulation.
4 Sharing information

Your personal data will only be shared with third parties when this is necessary for organising our tours, in case of emergencies and when legally required. Examples are:

  • Sharing anonymous data on dietary requirement and preferences with providers of meals for the preparation of the booked tour
  • Sharing your name, nationality and birth date with authorities for taxation purposes (Tourist Tax)
  • In the case of legal disputes, sharing data with legal authorities and insurance companies
  • In case of an accident or medical emergency, we share medical data with medical authorities, including doctors and first-aid workers
  • If this is formally requested from us, we share data with the police and other governmental bodies who represent the law
5 Storing information

We store your personal data up to two years after the tour in which you participated, with an exception in the case of claims against us. In this case, we may store your personal data longer, with a maximum of two years after the claim is settled. We delete your data earlier if you ask us to do so. However, in this case you cannot make any claims against us. 

6 Monitoring emails

We may keep records of email messages which you send to us and of other communications with you, in accordance with this policy.

7 Cookies policy

 A cookie is a small text file that is placed on your computer’s hard drive by your web browser when you first visit our site. This cookie allows us to identify your computer and find out details about your latest visit. The information which we collect through cookies is anonymous. This includes general information about your computer settings, your connection to the internet e.g. operating system, internet browser, IP address, timings of browsing on our website and your geographical location. For further information visit www.aboutcookies.org.

Usually, you can alter the settings of your browser to erase cookies or to prevent automatic acceptance.

8 Google Analytics

We use Google Analytics, which help us to understand how our website is being used. With these statistics, we can improve the user experience. User data are anonymous. Google Analytics is a tool which is commonly used on many other websites. The cookies which we use include: _utma, _utmb, _utmc and _utmz

9 Safeguards and security

No data transmission over the internet can be entirely secure and therefore we cannot guarantee the security of your personal information and/or use of our website. However, we use reasonable endeavours to protect the security of your personal information from unauthorised access.

In addition to our safeguards, your personal information is protected in Slovenia by Regulation (EU) 2016/679  of the European Parliament. This means that the information which we hold about you should be processed fairly and lawfully and should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary.

10 Photographs, taken during the tour

At the start of a tour, we may ask you to sign a permission for the use of photographs or video-recordings which we take during the tour. We use these photographs and videos for promotional and commercial purposes. We do not make, store or use any photographs from which we can reasonably assume that the photographed persons will be uncomfortable with being shown in a particular way.

11 Changes & accessing your information

Please help us to keep your personal information accurate by updating your details by email or via the contact

You keep the right to:

  • Access your personal information and correct mistakes
  • Ask that we remove your personal information when we no longer need it for the above-stated purposes
  • Cancel your permission for the use of your personal information
  • Submit a complaint at the Information Commissioner in Slovenia

We may change this policy from time to time. Please check this page from time to time to make sure that you agree with our policies. 

Metulje, 06.03.2018