Terms and Conditions for Excursions
These Terms and Conditions apply to our one-day scheduled and custom excursions. Please, refer to this page, if you wish to read Terms and Conditions for the multi-day tours (holidays).
A pdf of this Terms and Conditions can be downloaded here.
1. General conditions
All bookings are made with Zavod Symbiosis, socialno podjetje, (in English Institute Symbiosis, social enterprise), which is the company who owns the brand Nature in Colour, under which our excursions and tours are organised. We are a Slovenian-based non-governmental organisation, working in the field of nature conservation, education, and ecotourism. We perform tour operator activities under license No. 1768, issued by the Slovenian Chamber of Commerce.
Institute Symbiosis, social enterprise, and Nature in Colour will hereafter be referred to as “we” or “us”. Visitors booking and making the payment for our trips will hereafter be referred as “Customers”. People participating in excursions and tours will hereafter be referred as “Participants”. The term “Trip arrangement” refers to the whole package of services provided under a certain excursion or tour and is described in the trip program, and is sold together for a common price. The term “Trip” is used to describe both one-day excursions and holidays which take more than one day. The term “Excursions” refers to the one-day trip which does not include an overnight stay.
All the information provided on the website www.natureincolour.eu is, to the best of our knowledge or belief, correct at the time of publication. We will advise you in advance of any changes that are fundamental to the trip or which we believe will affect your time with us.
During our trips, we aim to see wild animals and plants. We are not training any of these animals to come to a specific spot. Species which we mention in trip descriptions and announcements are those which occur in the respective areas, but we cannot guarantee that we see all described species on each trip. Likewise, plants have distinct flowering seasons, and we will see different flowers in different seasons. Failing to see the species depicted on our photographs or described in our texts, cannot be used as a reason for making any claim for compensation for incomplete or poor performance of our services or liability claims. No refunds of trip costs can be made in this case.
These booking terms and conditions are forming part of the travel certificate as required by the Slovenian Consumers Protection Act. The data on the respective trip (itinerary, schedule, meeting point, description, and highlights) are provided to the customer on the page www.natureincolour.eu.
2. Guests in nature
On our trips, we are away from the city noise, and for many our participants the silence and quiet are an important part of the outdoor experience. We, therefore, ask you to be quiet and talk softly. Like this, we hear more sounds of nature and can detect singing birds and other wildlife during our trips.
During our trips, we are walking on larger or smaller trails. On our routes, we pass private land and vulnerable habitats. Participants are asked to follow the trails and only step off the trails where this is permitted by the guide. Many animals and plants we observe are protected and should not be collected by participants.
Please note that smoking is not allowed during large part of our nature trips. Most of our participants are non-smokers and appreciate the fresh air. If you wish to smoke during the trip, you can do so during breaks, but we ask you to stay well away from the other participants.
Children from 7 years of age onwards are welcome to join us on our trips. However, we ask parents to judge if children have the ability to walk the distance of the trip and accommodate to the group setting. Please note that booking for children is only possible when at the same time booking for at least one adult, which then acts as their guardian.
Dogs are allowed on our one-day excursions at no additional costs, but only if they are on a leash during the whole trip and if they do not disturb other participants or wildlife. Other pets are not allowed on our trips. On multi-day tours, no pets are allowed.
We reserve the right to refuse participation of any person whose conduct or manner is likely to cause offence or upset to other participants. In such cases, the participation fee will not be refunded.
3. Booking and payment of excursions
3.1 General terms
In 2017, our excursions run from 1st June till 20th September on a predefined schedule which is published on our web page www.natureincolour.eu.
We do not have a minimum number of participants for our excursions. However, there is a maximum of 16 participants. This way we can offer maximum nature experience to everyone. To avoid over-bookings, customers must make their bookings no later than 24 hours before the scheduled trip. It is not possible to make a booking less than 24 hours before the start of the trip or on the spot at the meeting point.
Bookings for the scheduled one-day excursions are accepted through our on-line reservation form featured our website www.natureincolour.eu. After entering your personal data, a customer is taken to the checkout page, where payment is made with a credit card (Visa, MasterCard, Discover, JCB, and sometimes Diners Club and American Express). When making an on-line payment, the customer is redirected to the secure site in the domain of the payment processing centre. The system of online payments runs over Braintree payment system and enables the information containing the card number and CCV code to be inserted exclusively on the bank’s secure web page. All the card information remains in the domain of bank, and the agency as the merchant does not have access to this information. On your request send to info@natureincolour it is also possible to arrange a prepayment via bank transfer.
After placing a booking and confirming payment, the participant receives a booking confirmation to the e-mail provided during the booking process. The final receipt will be sent to the same e-mail address within three working days after receiving your booking and payment. The participants should be able to show a booking confirmation or a receipt to the trip guide at the start of the trip, either as a printed copy or on a mobile phone screen.
When making your reservation, please let us know if you have and food allergies or any other disabilities that might be useful for us to know about. Please, be specific of what kind of special needs you might require before the trip.
Remember that the address and contact details which you provide us with when making a booking are our only way of contacting you. Please, read your data carefully and check that all dates/times and products/services are booked according to your requirements. If you notice any mistakes after receiving the booking confirmation, please contact us immediately through e-mail firstname.lastname@example.org.
For the custom one-day excursions, booking request should be sent to the contact form provided on the web page. These bookings will be further arranged and confirmed via e-mail address email@example.com. In this case, payment conditions will be agreed on by e-mail. Payments can be arranged with a credit card or via bank transfer.
3.2 Price of the trip agreement
For one-day excursions, the price is stated in every trip program and becomes valid with the day of the publication of each program. The price includes the services listed under “included in the price” and does not include the services listed under “excluded from the price”. Prices for all the arrangements are given in euros (EUR). All prices of our programs include value added tax. The prices are fixed for the whole season but can be changed without prior notice for the next season.
3.3 Trip timing and meeting point
By booking a trip with us, participants agree to arrive to and depart from the meeting point by their own arrangement and at their own costs. It is the duty of the customer to pass the information on the meeting point to all participants for which he/she has made the booking. It is the obligation of the participants to be at the meeting point at the time of the booked trip.
The meeting point for one-day excursions is described at each excursion program. A map is provided along with GPS coordinates. Half an hour before the start of the trip, the meeting point is marked with a large logo of Nature in Colour. The plate is removed when the trip begins. We strongly advise you to arrive at the meeting point 15 minutes prior to the start of the excursion. The exact time of start of the trip is stated on our website and your receipt.
If, due to unforeseen circumstances (e.g. traffic, getting lost) you cannot reach us by the starting time, please contact us immediately to our contact mobile phone number, which is written above. In such a case we can delay the start of the excursion for up to 15 minutes and/or provide advice on how to find us in the field. Missing the whole or part of the excursion due to your delay, regardless of reason, cannot be used as a reason for making any claim for compensation for incomplete or poor performance of our services or liability claims. No refunds can be made in this case.
Please note that return times of one-day excursions are an estimation, but can change depending on the walking speed of participants and on numbers of stops we make to observe animals and plants. Due to the unpredictable nature of travel, we cannot guarantee these times. Please, bear this in mind when arranging further travel connections. We are not responsible for missed travel connections.
3.4 Cancellations by the participant
The participant may cancel his/her booking at any stage, provided that this is done in writing. In the case of cancellation, the following conditions apply:
(1) The customer may cancel the one-day excursion at no cost up to 5 days before the start of the trip. Cancellation should be sent to us in writing or by e-mail to the address firstname.lastname@example.org. In this case, we will make a full refund of trip costs to the credit card, which was used for payment. Please allow us five working days to process the bank transfer.
(2) The customer may also cancel the trip less than five days but not less than one day before the start of the trip. Cancellation should be sent to us in writing by e-mail to the address email@example.com. In this case, we charge a cancellation fee of 10 euros, which is covering our administrative costs. The remaining part of the trip costs will be transferred back to the credit card, which was used for payment. Please allow us five working days to process the bank transfer.
(3) If the participant is cancelling the trip less than 24 hours before the start of the trip, no refund can be made.
(4) The customer may transfer the booking to another customer up to 1 day before the trip if the transferee agrees to all conditions which may apply to the booking. Notification should be sent to us no later than 24 hours before the start of the trip to firstname.lastname@example.org. We do not charge any additional costs for this transfer, but we will not refund the trip cost to you, and it is your duty to reconcile payment with the transferee. For the accident insurance, you need to provide us name and last names of the transferee(s). Please note: if the transfer is made to fewer people than the number for which the booking has been made, we will not refund the difference.
(5) If the participant for any reason does not show up on a meeting point at the specified time on the day of the booked trip, and no written cancellation was sent to us, no trip costs can be refunded.
3.5 Changes and cancellations by us
Since we are outdoor in nature, our trips are to a certain extent dependent on the weather. Occasional rain showers are not a reason for cancellation and also cannot be a reason for making any claim for compensation for incomplete or poor performance of our services or liability claims. No refunds of trip costs can be made in this case.
In the case of forecasted constant heavy rain or storms, we will have to cancel the trip. If we decide to cancel the trip, the customer will be informed of this at least 24 hours before the start of the trip to the e-mail and with an SMS to the mobile number provided at booking. It is the duty of the customer to inform all participants for which he/she has booked the trip.
In case the cancellation of the trip is made by us, you will receive a full refund of the trip costs. No other liability claims will be accepted as the weather is considered an unpredictable factor. The whole paid sum of trip costs will be transferred back to the credit card, which was used for payment. Please allow us five working days to process the bank transfer.
By making a booking, every participant gives us his/her permission to use photographs and videos made by us during the trip (the photographs and videos could include every participant) for promotional and commercial purposes.
The prices of the trip arrangements, unless differently stated in the program, include basic accident insurance for the duration of the trip. The accident insurance is included in the price of the trip and covers accidents which happen during our tours. This is why you should provide full names and last names of all participants at booking. However, to make a valid claim, participants should inform the guide of any issues by the end of the trip. Later claims can not be taken into account. Please contact us in case you would like to receive the full Terms and Conditions of our accident insurance by email. Note that this insurance does not include health insurance, which means that the participants are responsible for taking care of their own health insurance. When travelling abroad, it is recommended to get the health insurance with global coverage.
We promise to make sure that the trip arrangement we have agreed to make, perform or provide as applicable, are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your trip arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted trip arrangements. Please note that it is the responsibility of the customer or the participant to show that reasonable skill and care has not been used if you wish to make a claim against us. Also, we will only be responsible for what our employees, subcontracted guides and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do.
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
(1) the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
(2) the act(s) and/or omission(s) of a third party not connected with the provision of your trip and which were unforeseeable or unavoidable or
(3) ‘force majeure’ as defined in clause 8. below.
Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure, and we have not agreed to arrange them and any trip you purchase.
Please note, we cannot accept any liability for any damage, loss, expense or another sum(s) of any description:
(1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or
(2) which did not result from any breach of contract or other faults by ourselves or our employees or, where we are responsible for them, our suppliers.
Additionally, we cannot accept liability for any business losses.
The customer or participant must provide ourselves and our insurers with all assistance we may reasonably require. The customer or participant must also tell us and the supplier concerned about the claim or complaint as set out in clause 9. below. If asked to do so, the customer or participant must transfer to our insurers or us any rights against the supplier or whoever else is responsible for the claim or complaint (if the person concerned is under 18, their parent or guardian must do so). The customer or participant must also agree to cooperate fully with our insurers and us if our insurers or we want to enforce any rights which are transferred.
7. Changes to the program
At our trips, we are visiting nature areas where circumstances can change daily. Our exact routes might have to be adapted because some trails might be temporarily flooded or damaged or because of adverse weather conditions. The changed route will be planned in such a way that the contents of the program will not be compromised. Therefore, we will consider this a minor change of the program and will not accept any claims for compensation.
8. Force Majeure
We do not accept any liability for any loss, inconvenience or damage caused by war, a threat of war, riot or civil commotion, terrorist or criminal activity, industrial disputes, natural disasters, fires, illness, weather conditions, road traffic conditions, temporary technical, electrical or mechanical breakdown.
9. Reclamations or complaints
Every participant – holder of the trip agreement, has the right to the reclamation of unsuitable services. According to the Slovenian regulation on the Consumer Protection Act, the participant has to inform of all the irregularities and deviations from the agreed and paid trip arrangement to the responsible person for the services (whoever carries them out). Should the participant fail to do so, after returning home, he will not be able to hand in a written complaint, if the deficiencies were not completely settled.
The customer has to submit a written reclamation not later than 60 (sixty) days after the end of the trip. In case the participant has missed the legally determined deadline for the handing in the reclamation, we will not consider his complaint. Without a written reclamation we cannot consider the claims for the reduction of the price of trip arrangement or any other types of reimbursements and other claims.
We will not consider a group complaint, which would be signed by more participants – holders of the trip agreement, resulting from one reclamation claim.
To the written claim for the price reduction, reimbursement or other types of claims the participant needs to attach adequate confirmation, which will confirm the participants’ claims, on the basis of which the participant is demanding the reimbursement (for example, confirmation of payment). If we hold the responsibility for non-realization of the program or a certain service, the participant is entitled to the reimbursement in amount of the real value of the non-realized services or according to applicable regulations of the Consumer Protection Act, except in cases when we had the right to cancel the trip arrangement or change of trip program.
10. Final Provisions
We do not take any responsibility for the behaviour of participants and damage that participants would cause during the travel.
In the event of a dispute between the customer and us or the participant, the legal procedure is in the competence of the court in Ljubljana.
Metulje, 6th January 2017